Complaints, Content Removal & Appeals Policy

Last Updated: October 15, 2026

Company: DUAL CITY REVENUE, LLC. Website: GruntHQ.

Reporting a Complaint

If you believe a product listing, image, description, account activity or other content on our storefront violates our policies, another person's rights or applicable law, please contact us through Support, by email, or by mail.

Please include your name and contact information, the URL or location of the content, a description of the issue, and any supporting documentation that can be safely provided. Do not redistribute suspected unlawful imagery.

Review & Resolution

Complaints are reviewed by trained personnel. We aim to acknowledge receipt within 24–48 hours, investigate the reported matter, take appropriate action, and resolve valid complaints within five (5) business days where reasonably possible.

If there is credible evidence that content is illegal or otherwise non-compliant with applicable laws, regulations or our policies, the material may be removed or restricted while the matter is reviewed.

Actions may include removing or correcting content, requesting additional information, restricting a listing, suspending an account or escalating the matter to relevant service providers or authorities where appropriate.

Prohibited Content

We prohibit content that violates applicable law, is non-consensual, exploitative or abusive, infringes intellectual-property rights, or promotes human trafficking or other illegal activity. Such content may be removed promptly upon discovery or notification.

Appeals

If you believe content has been removed, restricted or moderated in error, you may submit an appeal by contacting [email protected].

If the content is found to violate our terms or applicable law, it will remain removed or restricted. If it complies with our policies, it may be restored where appropriate.

If you disagree with our decision, you may request an independent review by a neutral third party at the merchant's expense where appropriate. Following completion of the review process, the decision will be considered final subject to any rights available under applicable law.

Contact

Email: [email protected]

Address: 1200 West Ave. Apt. PH12, Miami Beach, FL 33139, United States

This policy may be updated periodically to reflect legal, regulatory, card-network or platform requirements.