Order or website help
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Frequently Asked Questions
Shopping, shipping, returns and getting help, all in one place.
Shopping and shipping
Who can use GruntHQ?
GruntHQ is for adults aged 21 or older. You must also meet any higher age-of-majority requirement where you are located and be permitted to access and purchase these products there.
Do I need an account to shop?
Guest checkout may be available. Creating an account can make it easier to manage supported account and order features, but availability depends on the storefront's current checkout settings.
Where do you ship?
We currently ship to street addresses in the 48 contiguous US states and Washington, DC. Alaska, Hawaii, US territories, APO/FPO addresses, PO boxes, Canada and other international destinations are not currently covered.
How is shipping calculated?
Standard shipping is $10 per order. Shipping is free when the merchandise total is more than $99, after discounts and before tax. An order with exactly $99 in merchandise has a $10 shipping charge.
How long does delivery take?
Estimated standard delivery is 2–5 business days after dispatch. Processing time is additional. Business days are Monday through Friday, excluding holidays. Estimates are not guaranteed and may be affected by carrier delays, weather or address issues.
When is an order final?
A cart or order review is not an accepted order by itself. Your order is confirmed only after checkout and payment are successfully completed and the storefront records the purchase.
Why might a product become unavailable?
Supplier inventory can change before fulfillment. If an item cannot be fulfilled after an order is placed, the affected item may be cancelled or handled under the applicable customer-service policy.
Returns and order issues
All sales are final except as provided in the Return & Store Credit Policy or required by applicable law. Contact support before sending anything back.
Can I return an unopened item or change my mind?
We do not accept general returns because a customer changed their mind, ordered the wrong product, no longer wants the product, did not use it, or it remains unopened. Approved claims may be resolved through store credit, replacement merchandise or another appropriate remedy.
How do I report a damaged, incorrect or missing item?
Contact Customer Support within 7 days of delivery. Include your order number, the affected product, a description of the issue and relevant photographs. Keep the product, packaging and shipping materials until support tells you what to do.
What should I do if a product is defective?
Contact Customer Support promptly after discovering the issue. Support may request proof of purchase, photographs or video, packaging information and reasonable troubleshooting details. Do not return or dispose of the product unless support specifically instructs you to do so.
Can I cancel an order?
Orders may be cancelled only before fulfillment has begun. Because orders can be transmitted quickly to fulfillment partners, cancellation is not guaranteed once an order has been submitted.
What about duplicate charges or billing errors?
Actual billing or payment-processing mistakes are handled separately from store-credit claims. Contact support promptly. Confirmed billing errors will be corrected as appropriate, which may include reversal to the original payment method.
What should I do if checkout or payment is unavailable?
Confirm that your cart is valid and try again later if the storefront reports that payment is unavailable. No payment should be assumed successful unless an order or transaction confirmation is shown.
Account, privacy and support
Content concerns
Report concerns about age, consent, privacy, copyright or other rights through the complaints and content-removal process. No account or purchase is required.
Terms and privacy
Read the site's terms and privacy information before creating an account or making a purchase.
Product information
Review product details and label instructions before choosing or using a product.
Where can I find CBD lab reports?
The Lab Results (COA) page contains the available reports for GruntHQ CBD products. Contact support with the product name and any batch or lot details if you need help finding a specific report.
Does GruntHQ provide medical advice?
No. Read the product's warnings, instructions and label guidance. The website does not provide medical advice or personal clearance to use a product.